SALON POLICIES

YOUR SATISFACTION IS OUR GOAL

Our Commitment

Your satisfaction and salon experience is important to us, and we are committed to making your day a beautiful experience! Your loyalty and business are greatly appreciated.

BOOKING APPOINTMENTS

We are appointment ONLY! We currently do not take walk-ins. Mask are still REQUIRED!

Cancellations, reschedules, no call/no show less than 24 hours, will be charged the full amount of your visit. Any lateness of more than 5 minutes will be charged a $25 fee.

PRICING

Pricing is based on time, hair length and product used to perform each service. Pricing is subject to increase if additional time or product is needed to accommodate your particular hair needs. If you have any questions on specific pricing, then we urge you to ask your stylist for pricing prior and during your service.

GUESTS

Please refrain from bringing additional guest. We thank you for your cooperation in advance.

RETURNS

Services: We do not issue refunds on salon services, however we strive to give the utmost satisfaction to our clients and if you are not satisfied with the work performed, we will make every effort to ensure your satisfaction. Should you have any concerns please contact the salon manager within 3 days so we may address these concerns in a timely fashion. At that time we will reschedule you with the stylist that performed your service initially and make any changes or adjustments. Our team will gladly make any adjustments to your hair at no cost to you within 3 days of the original service.

Salon Products: If you find you are unhappy with a product purchase, please return it within 5 days from date of sale and we will be happy to offer an exchange. Please note that we are unable to offer refunds on products that are used and opened. Our Team will gladly share their knowledge on how to use any products we offer, and appreciate your support of our small business.

PAYMENT TYPES & GRATUITY

Payment is made at the end of your visit. For your convenience we accept MasterCard, Visa, Discover, and American Express. 

Gratuity is not included in any of the services or packages. The customary gratuity for a salon service is 15-20 % at your discretion and may be left by means of credit card or cash.

CONTACT US

If you have any questions, feedback, or inquiries, please don't hesitate to reach out to us. You can contact our customer service team via email or by phone. We value your input and strive to provide excellent service to all our customers. Your satisfaction is our priority, and we look forward to hearing from you!